Reading and Northern Railroad announces the appointment of Susan Ludwig as vice president of customer service.

In this position she will oversee all of the customer service managers.

Ludwig will oversee all business including, anthracite coal, forest products and general merchandise for over 70 customers.

Ludwig started at the railroad in October 2011 as a customer service manager. She graduated from Fleetwood Area High School.

Ludwig came to the railroad with a background working in customer service and accounting for an e-commerce company and the Fleetwood Public Library.

She was promoted to director of customer service in 2013 and served as the primary account representative for plastics and chemicals.

In June 2016, Ludwig was promoted to assistant vice president of customer service, in charge of the general merchandise customer service managers for all of the forest products and general merchandise accounts.

In announcing her appointment, Wayne A. Michel, Reading and Northern president, said, “Susan has done an excellent job working with our customers since joining the railroad. Taking care of the customer at Reading & Northern is Job 1 and we are fortunate to have Susan running our customer service department. Reading & Northern is committed to excellent service, evident by our 99 percent on-time rate for our scheduled railroad, and going the extra mile literally for our customers.”

Ludwig lives in Fleetwood with her husband David and son Tyler.

In her spare time she enjoys ice hockey, going to concerts, the beach and spending time with family and friends.

Reading & Northern Railroad, with its corporate headquarters in Port Clinton, is a privately held railroad serving over 70 customers in Berks, Bradford, Carbon, Columbia, Lackawanna, Luzerne, Northumberland, Schuylkill and Wyoming.