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Carbon County working on resolving issues with 911 system

Carbon County is working to tweak its new 911 computer-aided dispatching system to resolve issues emergency responders have been experiencing since the upgrade when getting called to scenes.

“There are some issues with the new system,” Commissioners’ Chairman Wayne Nothstein said last week, pointing out that it is not the radios, but rather the new .Net software. “We’re having some trouble.”

Nothstein said that a problem with the new system is experiencing is bleed-over between conversations, meaning that dispatchers and responders are hearing multiple conversations on call frequencies.

“That is a problem,” he said. “It’s bad enough when it hits the fan at the same time, but if you have bleed-over, that interferes with others.”

Nothstein added that the problem is due to bugs in the new system and will get resolved soon.

“It’s growing pains,” he said. “But it’s a safety issue.”

Carbon County began the upgrade project at the communications center last year, when Williams said the upgrade was needed because the dispatch system the county had been using was implemented in 1994.

In other matters, the construction on Emergency Lane leading to the Carbon County Emergency Management Agency and communications center is still delayed.

Nothstein said that Bruce George Paving and Excavating, the company hired for the project, delivered the concrete storm drains but is still finishing other blacktopping projects that had been delayed because of the rain this summer so work on the road has not begun.

The project, which will cost $811,869.85, is phase 1A for the proposed multiuse fire training facility at the site. It includes widening Emergency Lane from 11 feet to 22 feet to accommodate firetrucks and larger emergency vehicles that will use the site.

Nothstein said that the project will not be completed until the spring now.