Under Pennsylvania law, every state and local agency is required to appoint a Right-to-Know officer. The officer should be a senior-level employee who understands the agency and has a working knowledge of the records the agency possesses.

The law requires that RTK officers perform specific functions under the law:• Receive requests submitted to the agency.• Direct requests to other appropriate people within the agency or to the appropriate people in another agency.• Track the agency's progress in responding to requests.• Issue interim and final responses under this act.When a RTK officer receives a request for a public record, they should do all of the following:• Stamp the date of receipt on the written request.• Compute the day on which the five-day response expires, and make a notation of that date on the written request.• Maintain an electronic or paper copy of a written request, including all documents submitted with the request, until the request has been fulfilled.• If the request is denied, the written request should be maintained for 30 days. If an appeal is filed, keep the records until a final determination is issued under section 1101(b) or the appeal is deemed denied.Officers should create a file and keep all of the following:• The original request.• A copy of the response.