PPL Electric Utilities has ranked highest among large electric utilities in the eastern United States for residential customer satisfaction for the fifth year in a row, according to a J.D. Power study.

The honor comes as the company continues its investments in technology, the power grid, and the customers and communities it serves.The award is PPL's 13th from J.D. Power for residential customer satisfaction.It also has received 11 J.D. Power awards for business customer satisfaction.PPL Electric Utilities President Greg Dudkin said each of the company's employees plays a role in making a positive difference for customers.PPL, he said, is focused on continuous improvement."Maintaining the status quo does not drive a more reliable grid or an award-winning customer experience. We're always focused on the next step because our customers depend on us," he said.