Pleasant Valley dealing with complaints about buses
Complaints about bus stops flooded into the Pleasant Valley School District’s Transportation Department in the first two weeks of school.
Deena Boyne, the supervisor of Transportation and Student Services for PVSD, told the school board directors at their district meeting Tuesday night, “We are receiving an overwhelming number of requests from parents to take a look at bus stops for various reasons. Most of them are claiming it’s dangerous.”
The school district consolidated several bus stops, which requires students to gather at a stop instead of being picked up at their house.
Boyne said that she and William Gasper, the director of operations, and Michael Simonetta, the business manager, are investigating every complaint. They are going out to each of these bus stops in order to determine if they are a dangerous situation.
“We’ve looked at well over 100 so far,” she said. “The stops that we find that are dangerous we have been changing.”
Boyne said that she thinks the bus stop consolidation has been a shock to parents.
“We did eliminate the majority of the house stops and have made them corner stops,” she said.
School board President Susan Kresge asked her how many complaints they still have to investigate.
Boyne said only two or three that they had received that day. They have been addressing the complaints as they are received.
“We are still getting people putting in requests to change it to a particular corner or requesting the house stops due to various reasons,” Boyne said.
The number of calls coming in has dropped off now that school has been open for more than two weeks.
School board director Michael Galler said he thinks it takes about two weeks for issues to get worked out.
Boyne agreed. She added that the high school and middle school were pretty good after the first couple of days. There was some struggle at PVE and PVI with the third graders getting used to going to the intermediate school and getting familiar with where their buses are located.
“But even that has gotten pretty good,” she said.
School board director Melanie Zipp asked how the end of the day transition between the middle school and high school was going.
Boyne said they anticipated some bumps, but it has been going smoothly.
“The principals have done a phenomenal job - and security - for getting the kids moving and getting on the buses so we can keep on time,” she said.
Boyne said they have been in contact with PVE and PVI to make sure the buses are getting there on time, and there haven’t been any complaints. A few buses were “maybe a minute or two late but nothing that holds up dismissal on their end.”
“We thought it was going to be more of a crunch, but it’s been working out,” she said.
Kresge asked if they have enough school bus drivers.
“We are always short on drivers, but we’re not to the point that we cannot meet our runs,” Boyne said. “We are covered for what we need, but we always need the extra drivers.”