The Northeast PA Regional Counter-Terrorism Task Force said a recent nationwide cybersecurity data breach involved the OnSolve CodeRED mass notification system.

The systemwide incident affects all OnSolve CodeRED customers, including the task force counties of Carbon, Monroe, Lackawanna, Lehigh, Luzerne, Northampton, Pike, Susquehanna, Wayne and Wyoming counties.

The nationwide data breach was a result of what OnSolve CodeRED described as an “organized cybercriminal group that has victimized our platform and our customers.”

Maryellen Keegan, emergency management director for Monroe County, said the county was alerted to the breach when it happened.

She said anyone who signed up for emergency alerts using a user name and password should change their credentials — especially if they use them in other personal or business accounts.

She said that while CodeRED was the victim of the attack, at no time did Monroe County lose its ability to contact residents about any potential disasters. Other emergency notification platforms were not impacted.

“We remained functional,” she said, noting that the county has backup plans for its alert systems.

According to information from the task force, when the data breach was discovered, the OnSolve CodeRED service was immediately discontinued nationally. Resources were shifted to a new Crisis24 CodeRED service.

Information that may be compromised includes CodeRED customers’ names, addresses, email addresses, phone numbers, and/or associated passwords used to create user profiles for alerts.

Residents who enrolled in the OnSolve CodeRED service before March 31, 2025 will have their data migrated to the new Crisis24 CodeRED service for future notifications via backup data.

All customer data put into the OnSolve CodeRED system after March 31 has been lost, so residents will have to re-enroll once Crisis24 becomes fully available.

“While the incident originated entirely within a third-party vendor’s system, we understand that it may cause concern for our citizens,” the task force said. “Therefore, we are sharing the information that has been provided to us by OnSolve CodeRED.”

For more information, contact CodeRED at 866-939-0911, crsupport@crisis24.com or 6240 Avalon Blvd., Alpharetta, GA 30009.