J.D. Power recently announced that PPL won the residential customer satisfaction award for large electric utilities in the eastern United States for the ninth year in a row.

With the latest award, PPL has landed the top spot among large electric utilities in this region for 17 of the 22 years that J.D. Power has been conducting its electric utility residential customer satisfaction study.

PPL scored highest among large electric utilities in the east in four of six study factors - power quality and reliability, billing and payment, price, and customer care.

PPL also has captured 11 J.D. Power awards between 2000-2014 for electric business customer satisfaction, bringing its overall J.D. Power award total to 28.