J.D. Power has ranked PPL Electric Utilities highest for residential customer satisfaction in its class in the eastern United States for the sixth straight year. PPL has landed the top spot for 14 of the 19 years that J.D. Power has been conducting its residential electric customer survey.

PPL's score of 739 improved on last year's score by 34 points. The average score in the large utility group in the East is 704. Companies are ranked on a 1,000-point scale. The national average among all types and sizes of electric utilities, including electric cooperatives, was 719, according to J.D. Power.PPL has also captured 11 J.D. Power awards for business customer satisfaction, the last in 2014.