PPL Electric Utilities ranked highest among large electric utilities in the eastern United States for residential customer satisfaction for the fifth year in a row, according to a J.D. Power study.

The honor comes as the company continues its investments in technology, the power grid, and the customers and communities it serves.The award is PPL's 13th from J.D. Power for residential customer satisfaction. It also has received 11 J.D. Power awards for business customer satisfaction."We are continually looking for ways to improve the service we provide our customers," said PPL Electric Utilities President Greg Dudkin.We are particularly focused on providing more reliable service, making it easier for customers to reach us and do business with us, and keeping our rates reasonable."