AT&T issues continue in Tamaqua
A look at the front of the AT&T store located in Hometown. JUSTIN CARLUCCI/TIMES NEWS
Tamaqua area residents are experiencing major AT&T network issues.
Over the last two days, AT&T cellphone service has essentially been nonexistent in Tamaqua. Calls can’t be made and texts can’t be sent.
Many residents are reaching out to the provider and there seems to be varying feedback as to why nobody’s device will work. One of AT&T’s responses, according to a Facebook post, was that there needs more complaints to escalate the issue.
Mark McCaroll of Tamaqua works from home and makes many daily dials, which is difficult to do without service. “The rep told me that yes, they were aware of the outage,” he said. “She said that they were in the process of repairing, but it is a major tower/parts issue and they will probably need to get someone up on the tower to do repairs; ETA is 4 p.m. tomorrow (Thursday).”
Representatives at the AT&T store in Tamaqua confirmed that there are tower problems. Many troubled customers stopped at the local venue on Wednesday to try and get answers. However, the store reps were not given an estimated resolution time by their corporate peers.
Another Tamaqua AT&T customer called the 1-800 number and was told that they’ve been working on the tower since Sept. 26 to replace the “degraded network,” which is scheduled to be completed by Thursday night. “That’s all the lady on the phone could tell me,” said Scott Cramer of Tamaqua. “She said it was scheduled to be completed by Oct. 10, and that could mean up to midnight.”
The AT&T Customer Care number is 1-800-331-0500.