Patricia Wenrich sits in a recliner in the airy, spacious parlor of Victorian Manor personal care home in Lehighton, laughing as she shows her daughter-in-law a puzzle books she's working on.

But 15 minutes later, Wenrich, who suffers from dementia, sits in the home's kitchen, tears streaming down her face as she tries to understand why she may have to leave the place she calls home.The state Department of Public Welfare, which governs personal care homes, on Thursday ordered Victorian Manor to close and at least four of its seven elderly residents to find new homes because owner Jennifer Bachert failed to correct violations on time."I don't know what the problem is," Wenrich says, clutching a soggy tissue. "It's nice here. I can go in the refrigerator whenever I want."Bachert says she did correct the violations, just not by the date she told the state she would.What the state saysDPW Director of Human Services Matt Jones on Friday said Victorian Manor was placed on a provisional license from March to September of 2014 because of violations. DPW conducted a renewal inspection in July 2014, and identified 43 violations, including 17 repeated violations."The home was on a provisional license. Based on these inspection results, the department determined we could not issue another license," Jones says. "We non-renewed the license in August."Bachert appealed, but missed the deadline, he says. He says Bachert's subsequent request for reconsideration was denied by the Office of Hearings and Appeals last week and the closure order issued Thursday.However, the state did not give Bachert a deadline for relocating the home's seven residents. She can either appeal the closure to Commonwealth Court or forego licensing and be able to house up to three residents.Bachert says she is taking the case to court. But the closure still stands until a ruling is made, Jones says.He says DPW will provide assistance for those relocating. Families can call the regional office in Scranton. DPW also has met with the Area Agency on Aging about the closure, and Jones says they are "ready and willing to help."What Bachert saysBachert believes she's being targeted by the state because for one year, until December 2013, she managed a troubled care facility in the Lehigh Valley. She opened Victorian Manor in 2010.She says she tried to correct the problems at the large Lehigh Valley home, but was limited because she was not the owner. Trying to juggle both that job and Victorian Manor caused her to lag in meeting the state's requirements for the Lehighton home, she says."That's when the problems started. That's when I started to fall behind," she says.She says she explained her situation to the state."I did work so hard to get everything corrected, but being that I spent that year working in Allentown, the paperwork got so far behind it took me a long time to get caught up," Bachert, a new mother, says. "Then, after I got everything corrected, this happens."She says she corrected all the violations, but it was not until November 2014 when everything was finished. The problem was, that was later than the date she'd told DPW she'd have it all done."I didn't realize I absolutely had to have it all done by that date," Bachert says. "I thought it was just a guideline. Everything did get done, but after that."Residents' families speakResidents' families arrived at Victorian Manor Saturday morning to break the news."My mother receives wonderful care here," says James Deebel of Lehighton. "This place is a treasure."Patricia Wenrich's daughter-in-law, Rhonda Wenrich, brought her into the privacy of the kitchen to gently tell her she may have to move. Patricia, who had lived nearby, moved into the home two years ago, having chosen it after seeing it on her walks."We have no problems with this facility whatsoever," Rhonda Wenrich says. "We as family members who have someone here have seen nothing wrong, and we pop in at any time, day or night. We live close."Candy Watto's mother Marion Alexander was the home's first resident. Alexander passed away in October."This was my Mom's home. She called it her home. This would kill her if she was still here," Watto says. "The care here is exemplary."The home's two full-time and two part-time staff members also are saddened, and baffled, by the closure."It's very upsetting, and it's upsetting the residents," says medical technician Angela Mayers. "They just found out today."Mayers has worked at Victorian Manor for close to four years.How is she helping the residents cope with news of the closure?"Comforting," she says. "Hugs and kisses."