Thousands of customers toured the Keystone Harley Davidson Dealership in Parryville over the past weekend to celebrate, along with Bob Eggstein, Dealer/Owner, a three-day grand opening that began with a Friday evening tribute ceremony to 9/11. It was important for Eggstein to hold the grand opening over the 9/11 weekend because the events of that day motivated him to pursue his dream.
Eggstein worked in Manhattan and remembers the fear and loneliness that overwhelmed him as he watched the twin towers collapse. "I was on 53rd and Madison Avenue and frantic."
Eggstein was worried about his brother who is a Lieutenant in the NYFD and also about his family who lives on Long Island. The bridges and tunnels were closed and there was no way to get out of the city. It was difficult to get through to loved ones using the phone or internet.
"We didn't know if we were under attack or what was going on," Eggstein said. As the day faded into evening, the city turned into a quiet, eerie place. There were no cars or cabs anywhere. It was an unforgettable experience.
Although Eggstein always knew he wanted to do something other than work in corporate America, it was this life-changing event that motivated him to put his plan in motion. In May of 2011, nearly 10 years later, he acquired Keystone Harley Davidson from Blocker Enterprises.
Eggstein's mission is to dedicate himself and his employees to offer customers the best customer care possible. It's important to Eggstein that people come to the dealership, but it's more important that they come back. "Our new attitude is a breath of fresh air. Customers, both old and new appreciate the attention" Eggstein stated.
"Keystone wants to enhance the customer service experience by focusing on a change of attitude, making it easy to do business with Keystone." Eggstein continued, "I want to give everyone a consistent and positive experience. Keystone is customer centered." Troy Krout, Service Operations Area Representative for Harley Davidson Motor Company said that service is an integral part of what we do and how we service our customers.
The 50,000 square-foot Dealership is one of the largest in the Northeast and carries every item of Harley Davidson merchandise from motorcycles to collector tee shirts. "We are a full-service dealership," Eggstein said, "and we want people to be part of the Keystone family."
Customers enjoyed three days of music, great food, and the opportunity to win prizes. Todd Gahman has been coming to this Dealership since the 80s and will continue to come here. Gahman said, "I know people who work here and it's close to home." Customers Stacy and Butch Creyer said they especially enjoyed the award nominated band Social Call, the band that performed on Saturday.
At the ribbon cutting ceremony, State Senator David Argall commended Eggstein for creating jobs in the area. The grand opening celebration wrapped up on Sunday. Keystone Harley Davidson is open Monday - Thursday 9-6, Friday 9-7, Saturday 9-3 and Sunday 11-3. For addition information call, 610-379-4055.