Pencor Services Inc. has good reason to be proud of one of its adult TIMES NEWS carriers.
After earning a second place this past summer in the Pennsylvania Newspapers Association (PNA) 2011 Newspaper Carrier of the Year competition, Tom Melochick, a carrier for the TIMES NEWS in Brockton, had his entry forwarded to the Interstate Circulation Managers Association (I SCMA) Carrier Recognition Contest where he took another second place in the adult division.
Member newspapers represent Pennsylvania, Maryland, New Jersey, Delaware, West Virginia and Washington D.C. compete for this recognition. Awards were presented Tuesday by I-SCMA President Bridget Vilenica.
Kathy Carpenter, TIMES NEWS circulation manager, accepted the award on Melochick's behalf at the conference held at the Nittany Inn, State College.
In addition to printing the six-day daily afternoon TIMES NEWS newspaper for thousands of customers, Pencor offers eight weekly newspapers which also are printed at the TN Printing complex in Lehighton.
Melochick was initially nominated by some of his 80 customers who noted his personal touches. Not only does he deliver the paper to each customer's door, he takes out the garbage for the elderly and often stops to throw balls with the children and frisbees to the dogs while walking along his route. In his spare time, Tom assists Toys for Tots.
Melochick delivers the TIMES NEWS to 14 stores, 20 vending machines, six carriers and is a carrier supervisor. He also has two walking routes, one in Brockton for 11 years and another is Tuscarora, plus he works five days a week in the TIMES NEWS production department making sure that each paper is stuffed with circulars.
Melochick started his career as a TIMES NEWS carrier when he began delivering a small route when his neighbor became ill who had delivered the TIMES NEWS. Then he picked up a bundle route about a month later and then was offered an inserting position in the printing plant.
Melochick also helps deliver a Japanese newspaper that is printed at the TIMES NEWS plant to Queens, New York, once a week. His job is to unload the truck.
"It's an honor to be selected for this award," he said. "It's the customer service that makes the difference."
"I am ecstatic that one of my carriers won," said Carpenter. "Tom is loyal to his customers and the company and is an all around good person. He deserves this award."
Fred Masenheimer, publisher of the TIMES NEWS, said "Tom has demonstrated a real commitment to provide a high degree of customer service to the subscribers he serves. These days quality customer service is one of the keys to having people continue their subscription to the TIMES NEWS. Our staff works hard to provide a quality newspaper but without the dedication of our carriers that effort would go unrewarded. We appreciate the difficult work of our carrier team and thank Tom for setting a great example of what can be achieved by providing quality customer service to our subscribers.
Melochick received a certificate and other complimentary gifts.